Kroger Customer Satisfaction Survey – KrogerFeedback

Kroger feedback is a well-known survey platform among the customers who shop at Kroger retail stores. This survey platform has all the necessary questions which help the company to understand better about the customer demands and their need. It also helps the company to improve its service quality, employee feedback and more. All these questions are based on the various Kroger stores to know more about the customer feedback opinion. Every month you get a chance to submit your feedback on how satisfied are you with their service.

The procedure to participate in the survey is simple and once you complete, you are eligible to win any rewards. Most of these questions are related to product freshness, food quality, staff behavior and more. All these details are collected and used by the company to improve service quality. The identity of the customer who is participating in the survey program will be hidden.

Kroger Feedback

kroger inc

Before participating in the Kroger survey program at www.krogerfeedback.com, here are the sweepstakes rules, rewards, and a complete guide on how to take the survey.

Survey Reward in KrogerFeedback.com

If you shop regularly at any Kroger retail stores, you can use this chance to participate in the survey program. When you take part in the survey program and complete the survey, you are eligible to win $5000 grand cash reward as a grocery card or 100’s of $100 gift cards or 50 Bonus Fuel points. Also, you are eligible to enter the Kroger Sweepstake program where you can win gift vouchers and coupons.

krogerfeedback rewards
  • 1 Grand Prize of $5000 worth Kroger Gift Card
  • 100 First Prizes of $100 worth Kroger gift card

Rules for KrogerFeedback Sweepstakes Survey

Before you enter the Kroger feedback survey, it is essential to know about the most common rules to be followed while taking the survey. Below we had listed some of the requirements which customers should be aware of:

  • NO Purchase or Payment is needed to ENTER or WIN: Customers can participate in monthly sweepstakes without making any purchase or any payment. Making payment will not help you to win any rewards.
  • A legal resident of the United States (50 States): Customer must be a resident from one of the 50 states in the United States excluding Florida, Rhode Island, and New York and District of Columbia.
  • Must be 18 years in age or older: Participant’s age must be more than 18 years at the time of entry.
  • Employees of Kroger and the Family members or members of the same household are not eligible to participate.
  • A Valid Purchase receipt which is not older than 7 days: Kroger customers are the only one who is eligible to take the survey. To validate whether you are a customer, it is necessary to have a valid receipt which is not older than 7 days.

Requirements for the Survey:

  • Make sure you have a steady internet connection so that you could participate in the survey program without any inconvenience.
  • Since all the survey questions are available in two languages (English or Spanish) only. So the participants must have good knowledge about the language.
  • We recommend you to spend your valuable time in answering all the survey questions patiently and honestly. Usually, it will take 15-20 minutes of your time to give feedback about your shopping experience.

Steps to follow in Kroger Customer Feedback

kroger feedback survey

Once you are familiar with rules and requirements to enter the krogerfeedback sweepstakes program. Follow the below steps to enter the survey using a valid entry id on your purchase receipt.

  • Visit any of the Kroger’s retail store and buy any products from the store. You will get a receipt with complete instructions about the survey.
  • To enter the krogerfeedback, kindly visit the official website ie., www.krogerfeedback.com / www.krogerstoresfeedback.com
  • Now you need to enter all the necessary details from your receipt such as ENTRY ID, Date & Time of the purchase.
  • Once the details are validated, now you get all the survey questions and you have to answer them honestly.
  • These questions are generally related to the shopping experience about your last purchase at the Kroger store.
  • After you submit your feedback opinions, submit your contact information to complete the procedure.
  • Make sure you submit the frequently used email address of yours to receive further instructions in case if you win any voucher.

Kroger Feedback Survey Questions

Below are some of the questions which you might see when you participate in the survey. Once you know about these questions, it will be very helpful for anyone to answer quickly and easily. Before answering, set your preferred language from option select between English and Spanish. These questions are mainly focussed on the customer satisfaction level of their service. Get to know more details about the below questions.

  • The first question will be based on your location ie., the store location. Whether you had visited this store or not. If yes, then you will get some extra questions about the store cleanliness, store banner and more which you might have encountered during your last visit.
  • Next question is, Rate your shopping experience. How was the product quality, price comparisons, offers and more? Kindly submit the rating based on the question.
  • How was the employee’s response to your query? Answer honestly and share your opinion about the employee’s behavior.
  • Based on your purchase, rate the freshness of the product, production and staff response to your queries.
  • How satisfied are you with the products in dairy, deli and bakery department. Rate your feedback based on the freshness of the product and response of the department staff.
  • How well are you satisfied with the store’s cleanliness and surroundings.
  • Tell your opinion on whether you will choose Kroger’s store for your next purchase.
  • Once you answer all these questions with your valuable opinions.
  • Share your email address to receive notification regarding any gift coupons.

KrogerFeedback Customer Service

If you face any problem while participating in the Kroger feedback survey program, feel free to contact the Kroger customer service. The support feature includes live chat option and the direct call. Visit the official website (www.krogerfeedback.com) to get further assistance.

  • Customer care toll-free number: 1-800-576-4377
    • Weekdays from (Mon to Fri): 8 AM – 12 AM (EST)
    • Weekends from (Sat & Sun): 8 AM – 9:30 PM (EST)
  • Customer Comments: Kroger.com/customercomments
  • SEND EMAIL: www.kroger.com

We hope this article should have helped you with Kroger feedback. If you need any help, feel free to comment below. Also, you can submit your feedback on the comment section.

2 thoughts on “Kroger Customer Satisfaction Survey – KrogerFeedback”

  1. Just heard of your no change policy. You know, the one where you don’t accept correct change because you don’t have enough change. Evidently, your management is very stupid, or your customers are. I will no longer support either our Dillon’s stores or our local Kwik Shops until you chance this absolutely moronic practice. And you must realize if I am writing you about this there are a hundred people that feel this way that merely walk away, and won’t tell you why

    Reply

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